Privacy Notice

Who is responsible for your data

Relo2France is run by The Burrowbridge Group, LLC (doing business as Relo2France), a South Dakota limited liability company, of 519 W 22nd St Ste 300 #251343, Sioux Falls, SD 57105-1745, United States. That company is responsible for your information (the data controller) for everything in this notice, including the Schengen day tracker inside the portal, which is its MyTravelStatus service.

Our staff can access your account information and the messages you send us when needed to run the service, help you, and keep it secure.

Email support@relo2france.com, or, if you are a member, write to us from Support in the portal.

What we collect

Only what you give us, plus what is needed to run the site:

• Account details: your name, email address and sign-in details.
• Your relocation profile, for you and anyone you add to your household: names, dates and places of birth, passport numbers and expiry dates, addresses in the US and France, your visa route, move dates, and the work, income and family details you choose to enter so tasks and documents fit your case.
• Documents you upload, such as passport scans, certificates and statements. Uploading is always your choice: a step or a dossier line can be marked done without one, and nothing you upload is sent to a consulate.
• What you write: questions to the assistant, messages to Support, notes and task progress.
• Payment records: that you paid, when and how much. Link, LLC (a Stripe company), the seller of record, handles the card itself; we never see or store your full card number.
• Technical data: the cookie that keeps you signed in, a count of sign-in attempts per email address kept as a keyed hash for a day, and error counts by kind. We do not keep request logs with your IP address.

Why we use it

To run the service you signed up for: dating your plan, tracking your dossier, drafting your documents, answering your questions and sending the emails you have chosen. We do not sell your information and do not use it for advertising.

Where it is stored

The member portal and your file run on Cloudflare’s platform: the application in Cloudflare Workers, your profile, plan and messages in a Cloudflare D1 database, and the documents you upload in Cloudflare R2 storage. All of it is stored in the United States. Uploaded documents are private: they are served only to you, when you are signed in, through the portal. Our staff cannot open one unless you send it to Support with a request and approve it.

AI processing

When you use the assistant, a document check, a drafted letter or a location report, the relevant question, profile details and document content are sent to Anthropic’s Claude API to produce the answer. Anthropic processes that content to provide the service under its commercial terms, which do not allow it to train its models on this data by default. If you would rather a document were not processed this way, do not submit it for checking.

Inside the travel tracker (MyTravelStatus), you can photograph a passport, visa or residence permit to fill in its details. The photo is sent to Anthropic’s Claude API to read it. It is used for that one request and is not stored by MyTravelStatus, and nothing is saved until you check the values and save them yourself. MyTravelStatus’s own privacy policy, at https://mytravelstatus.com/privacy, describes this in full.

Who else processes it

Link, LLC (a Stripe company) is the seller of record for payments. It receives your name, email, billing address and payment details when you buy and, because it sells to you directly, is responsible for them in its own right as an independent controller under the Stripe privacy policy.

Beyond that, only the services that run Relo2France:

• Cloudflare, which hosts the site, the portal and your file, and sends our emails
• Anthropic, which runs the AI features
• MyTravelStatus, which runs the Schengen day tracker inside the portal: not an outside company but another service of The Burrowbridge Group, LLC, hosted in the EU, and Anthropic again if you choose to photograph a document there

The Schengen day tracker

The tracker inside the portal is MyTravelStatus. Relo2France and MyTravelStatus are both run by one company, The Burrowbridge Group, LLC, each under its own name; the tracker is hosted in the European Union. Being one company does not widen what happens to your information: the tracker uses it only to count your days, only as this notice describes. You never sign in to it: we vouch for you with a short-lived signed token, so there is no second account and no second password.

What we send the tracker is deliberately small: an identifier for your household that is not your email address, the first name and role of each person in it, the year of birth where we hold a full date, your display name, contact email, language and time zone, and each person’s French visa or permit start date so their days in France stop counting from the right day. Your trips and day counts are then created there.

The tracker never receives your password, your payment details, your passport number, your uploaded documents or anything else from your file. What it holds is not used to train AI models, not sold or shared, and never used to send you marketing.

One thing is yours to choose: inside the tracker you can photograph a visa or permit to fill in its dates rather than typing them. If you do, that photo is read by Anthropic in the United States, held only while it is read, and not stored. The dates you confirm are kept; the full document number is not. Typing the date instead sends nothing.

When your membership ends, the tracker stops working at once and your travel record is kept for 90 days, then deleted. Delete your account and it is deleted there immediately too. You can ask us to delete it at any time.

Emails

Sign-in codes and links, and invitations are always sent, because the account does not work without them. Everything else is yours to control in Settings, under Notifications: email updates when we write to you or finish a report, step reminders as deadlines approach, and a weekly digest. Turn them off and the same messages still appear in the portal. A reply to a question you asked Support is always emailed, because you asked. Every reminder and digest carries a one-click link that stops that kind of email without signing in.

Your household

If you invite a partner, they sign in to the same household file and can see and edit what it holds. Details you enter for your children are part of your file; the service is for adults, and we do not knowingly take accounts from anyone under 18.

Keeping and deleting it

We keep your file for as long as you have an account. You can delete your account at any time from Settings in the portal, which permanently removes your profile, documents, tasks and progress; there is also an option to clear your relocation data and keep the account. Payment records are kept as tax and accounting rules require, and Cloudflare keeps point-in-time copies of the database for 30 days for disaster recovery, after which a deleted file is gone from those too.

If your membership ends, we keep your file for twelve months so you can rejoin and pick up where you left off. Thirty days before it goes we email you; on the day, your profile, plan, household and documents are deleted and your sign-in stays so you can start again. You can delete the file yourself at any time, and payment records are kept as accounting rules require.

You can download a copy of everything we hold about you from Settings in the portal, as one file. It leaves out staff’s internal notes on support conversations and the encrypted passport number.

Support conversations: “Remove” takes a conversation off your list, and our team keeps the history. A resolved conversation is deleted 24 months after its last message, and every conversation is deleted at once when you delete your account. The email that tells our team you have written carries only a reference number, never your name or your words.

Your rights

You can ask to see, correct, export or delete the information we hold about you. If you live in France or elsewhere in the EU, the GDPR gives you these rights and more, including the right to complain to the CNIL, France’s data protection authority. Residents of some US states have similar rights. Write to us and we will respond within a month.

Security

Connections to the site are encrypted. You sign in with a code sent to your email, and a session lasts 30 days unless you sign out or we end it. Other members cannot see your portal data: it is available to the signed-in account holder and their invited partner. Uploaded files are stored privately and passport numbers are encrypted with a key held outside the database. No system is perfectly secure; if a breach affected your information we would tell you.

Changes

If this notice changes we will update this page and its date, and tell members about significant changes.

Contact

Email support@relo2france.com, or, if you are a member, write to us from Support in the portal. Post reaches us at The Burrowbridge Group, LLC, 519 W 22nd St Ste 300 #251343, Sioux Falls, SD 57105-1745, United States. We answer in writing rather than by telephone, so that both of us have a record of what was asked and what was said.