Refund Policy

How it works

• Ask within 30 days of buying. Each purchase has its own 30 days: the membership from the day you bought it, the Family add-on from the day you added it.
• You do not need a reason, and there is no form: an email or a Support message is enough.
• The refund is the full amount you paid. There are no partial refunds and no deductions.
• Link, LLC (a Stripe company) is the seller of record, so Link pays the refund. Ask us at support@relo2france.com within the 30 days and we arrange it with Link for you; we approve it within two working days, and it goes back to the card you paid with, usually showing within 5 to 10 business days. You can also raise it yourself from your Link receipt or at link.com.
• A refunded membership ends when the refund is made, and the Family add-on with it. A refunded Family add-on ends on its own: your partner loses their sign-in and the family files, and your own file carries on. You can delete your file yourself from Settings in the portal, before or after.

After 30 days

After the 30 days a payment is not refundable, except where the law requires otherwise. Because membership and the add-on are single payments, there is never a renewal charge to cancel.

How to ask

Email support@relo2france.com, or, if you are a member, write to us from Support in the portal.